Refund Policy

Refunds
At Go Raw, we take great pride in making the highest-quality sprouted foods that help you eat better, feel good, and be your best self. However, if you are not satisfied with your order for any reason, please reach out to us at orders@goraw.com or call us at 408-272-4722.

Our first priority is to the health, wellness, and happiness of our customers and as such, we will do whatever we can to make things right if you are dissatisfied.

If you are approved for a refund, a credit will be automatically applied to your credit card or to your original method of payment, within 1-3 business days.

Returns
Perishable items are not eligible for return. However, if you are not happy with your order, please see the Refunds section above.

Late or missing refunds (if applicable)
If you have not received your refund within 1-3 business days, please first double check your credit card or bank account. Then contact your credit card company or bank as it may take some processing time before your refund is officially posted. If you have done all of this and have still not received your refund, please contact us at orders@goraw.com or 408-272-4722. 

Exchanges (if applicable)
Unfortunately we can only replace items or give you a refund if the product you ordered is defective, damaged, or if you are unhappy with your order. If you would like to discuss a refund or replacement, please reach out to us at orders@goraw.com or 408-272-4722.

 

Updated April 1, 2020.